Shipping policy
Welcome to VapeLifeusa — your trusted provider for high-quality e-cigarettes.
1. Order Processing & Shipping Cycle
Processing Time:
1–2 business days (orders placed on weekends or U.S. public holidays will be processed on the next business day).
Total Shipping Cycle:
3–7 business days (from order placement to final delivery).
2. Shipping Fees
We currently offer free shipping on all orders, with no minimum purchase requirement.
All products listed on our website are eligible for this free shipping policy.
3. Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.
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Track via the carrier’s official website or the tracking link provided in our email.
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Please note that tracking information may take 1–2 business days to update, which is normal, especially for international shipments.
4. Order Changes & Cancellations
Before shipment:
Please contact us within 24 hours of placing your order to request an address change or cancellation.
Email: info@vapelifeusa.com
After shipment:
Orders can no longer be modified or canceled once shipped, as international shipments cannot be recalled.
5. Lost, Damaged, or Delayed Orders
Lost Orders:
If your order has not been delivered after 15 days, please contact us. We will investigate with the carrier and arrange a reshipment or refund if applicable.
Damaged Orders:
If your order arrives damaged, please take clear photos of the packaging and products and contact us within 48 hours of delivery. We will arrange a replacement or refund accordingly.
Delivery Delays:
Due to global logistics conditions, including the ongoing impact of pandemics or other force majeure events, shipments may occasionally experience delays beyond the estimated delivery timeframe. We appreciate your understanding in such circumstances.
6. Customer Service
For any shipping-related questions or assistance, please contact us at:
info@vapelifeusa.com
We typically respond within 1–2 business days.
Thank you for choosing VapeLifeusa. We are committed to providing quality products, free shipping, and transparent delivery information for our U.S. customers.